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DIGITAL & CONVENTIONAL MAIL MANAGEMENT  

LEARNING OUTCOME 1

Computer Hardware and Software

Imagine a computer as a tool that helps you do different things. Like a hammer, it needs different parts to work and different instructions to follow. The physical parts are the hardware, and the instructions are the software.

Categories of Computer Hardware Devices

Hardware is all the stuff you can touch – the physical parts of a computer system. It can be grouped into four main categories:

1. Input Devices: Getting Information In

Think of input devices as the way you talk to the computer. They let you feed information and instructions into the computer, so it knows what to do.

Examples:

2. Output Devices: Getting Information Out

Output devices show you the results of what the computer is doing. They are how the computer communicates back to you.

Examples:

3. Processing Devices: The Brain of the Computer

The processing devices are where the computer actually does the work. This is where the calculations and decisions happen.

Examples:

4. Storage Devices: Remembering Information

Storage devices are where the computer keeps information, even when it is turned off. They are the memory for the computer.

Examples:

Factors to Consider When Buying Computer Hardware

When you are buying computer hardware, it is important to think about what you need it for and how much you can afford. Here are some key things to keep in mind:

  1. Purpose (What will you use it for?): Are you using it for school, work, gaming, or just browsing the internet? This will determine what kind of power and features you need. A gamer needs a strong graphics card, while someone who just writes documents does not.
  2. Performance (How fast do you need it to be?): Think about how quickly you want the computer to do things. A faster processor (CPU), more RAM, and a solid-state drive (SSD) will make the computer run faster.
  3. Budget (How much can you spend?): Computers can be expensive, so set a budget and stick to it. You can often find good deals if you shop around.
  4. Compatibility (Will it work with your other devices?): Make sure the new hardware will work with your existing computer and other devices. Check the ports (USB, HDMI, etc.) and make sure they match.
  5. Storage (How much space do you need?): Think about how many files, photos, videos, and programs you need to store. Choose a hard drive or SSD with enough space for your needs.
  6. Warranty (What if it breaks?): A good warranty can protect you if the hardware breaks down. Check the warranty terms before you buy.
  7. Reviews (What do other people say about it?): Read reviews from other customers to see what they think of the hardware. This can help you avoid buying something that is not very good.
  8. Futureproofing (Will it still be good in a few years?): Consider whether the hardware will still be powerful enough for your needs in a few years. Buying something a little more powerful now can save you money in the long run.

Systems and Application Software

Software is the set of instructions that tells the computer what to do. There are two main types of software: system software and application software.

System Software

System software manages the computer's hardware and provides a platform for running application software. It is like the foundation of a house.

Examples:

Application Software

Application software is designed to help you perform specific tasks. It is like the tools you use inside the house.

Examples:

Criterion for Selecting Application Software

Choosing the right application software is important to make sure it meets your needs. Here are some things to consider:

  1. Functionality (Does it do what you need it to do?): Make sure the software has all the features you need. Does it have the tools you need to do your job effectively?
  2. Ease of Use (Is it easy to learn and use?): The software should be easy to learn and use, even if you are not a computer expert. A simple and intuitive interface is crucial.
  3. Compatibility (Will it work with your existing system?): Make sure the software is compatible with your operating system and other software.
  4. Cost (Can you afford it?): Consider the cost of the software, including any subscription fees. Some software is free, while others can be quite expensive.
  5. Support (What if you need help?): Check to see if the software has good customer support. Can you get help if you have problems?
  6. Security (Is it safe?): Make sure the software is secure and will not harm your computer or compromise your data. Does it have security updates and a good reputation?
  7. Reviews (What do other users say?): Read online reviews from other users to get an idea of how good the software is.

Records Management Software Used in Managing Records

Records management software helps organizations keep track of their important documents and information. It is like a digital filing cabinet that helps you find things quickly and easily.

What does Records Management Software do?

Examples of Records Management Software:

Data Processing, Computer Management, and File Handling

Duties of Data Processing Personnel

Data processing personnel are the people who work with computers to collect, organize, process, and manage data. Think of them as the ones who make sure the information is accurate, useful, and available when needed. Their specific duties can vary depending on the organization, but here are some common roles and responsibilities:

1. Data Entry Clerks:

2. Data Analysts:

3. Database Administrators (DBAs):

4. Computer Operators:

5. Data Processing Managers:

6. Data Scientists:

Computer Management Operations

Knowing how to manage a computer is essential for anyone who uses one. These are the basic operations you should be familiar with:

1. Starting (Booting Up) a computer:

2. Restarting a computer:

3. Shutting Down a computer:

4. Viewing Computer Basic System Information:

5. Setting Up Desktop Configuration:

6. Updating the Operating System

File Management Operations

File management is how you organize and work with the files and folders on your computer. It is like keeping your documents organized in a filing cabinet.

1. Creating Folders:

2. Creating Icons/Shortcuts:

3. Moving Files and Folders:

4. Copying Files and Folders:

5. Deleting Files and Folders:

6. Renaming Files and Folders

Print Management

Print management involves controlling and managing the printing process on a computer.

1. Selecting a printer:

2. Configuring Print Settings:

3. Print Preview:

4. Managing the Print Queue:

File Organization Methods

Think of file organization as the system you use to keep your documents and files in order on your computer. A good system makes it easy to find things and prevents you from losing important information. Here are some common methods:

1. Hierarchical File System (Tree Structure):

2. Flat File System:

3. Tag-Based System (Metadata):

4. Date-Based System:

5. Application-Based System:

Practicals on Word Processing, Spreadsheet Package, Database and Presentations

Your practical sessions will give you hands-on experience with different types of software that are essential for anyone working with computers. Let us outline what you will likely be doing:

1. Word Processing (e.g., Microsoft Word, Google Docs):

Tasks:

Goal: Learn how to create well-formatted documents for reports, letters, essays, and other types of writing.

2. Spreadsheet Package (e.g., Microsoft Excel, Google Sheets):

Tasks:

Goal: Learn how to organize, analyse, and visualize data using spreadsheets.

3. Database (e.g., Microsoft Access, MySQL):

Tasks:

Goal: Learn how to design and manage databases to store and retrieve information efficiently.

4. Presentations (e.g., Microsoft PowerPoint, Google Slides):

Tasks:

Goal: Learn how to create effective presentations to communicate information clearly and engagingly.

Threats to Computer Systems and Ways of Preventing Them

Think of your computer as your home. Just like you lock your doors and windows to keep out burglars, you need to protect your computer from various threats that could harm your data, privacy, or the system itself. These threats come in many forms and being aware of them is the first step in keeping your computer safe.

The threats can range from simple accidental errors to deliberate and malicious attacks by cybercriminals. Accidental data loss is common, caused for example by accidentally deleting important files or folders. Hardware and Software failure, such as a hard drive crash or software bug, that can lead to loss of important files. Power outages or surges also can cause data loss or hardware damage.

Malicious Threats can come in the form of viruses and other malware which can infect the computer. Phishing is a big one as well, where attackers trick users into giving away sensitive information or clicking on malicious links. Network intrusions involves hackers gaining unauthorized access to a system, often by exploiting vulnerabilities in the network or systems security.

To protect yourself it is key to install and regularly update antivirus software on your computer. Be careful with the emails and links that you receive, it is important to scrutinize suspicious emails and attachments before clicking on links or downloading attachments. Use strong passwords that cannot be easily guessed. Enabling two-factor authentication (2FA) can add an extra layer of security to user accounts. Encrypt sensitive data, especially if it is stored on portable devices or transmitted over networks. Install firewalls which act as a barrier between your computer and the internet, blocking unauthorized access. Keep your operating system and software up to date to patch security vulnerabilities. Finally, educate users about cybersecurity best practices, including recognizing phishing scams and avoiding suspicious websites.

Data Security:

Data security is all about protecting your information from unauthorized access, use, disclosure, disruption, modification, or destruction. It is a broad term that covers everything from preventing computer crime to defending against malicious software.

Computer Crime:

This refers to any illegal activity involving a computer. It can include things like:

Malicious Software (Malware):

This is software designed to harm your computer or steal your data. There are many different types of malwares:

Symptoms of Malicious Software Attack:

How do you know if your computer is infected? Here are some common signs:

Measures Against Malicious Software:

The best defence is a good offense. Here are some ways to protect yourself:

Legal Issues Affecting Information Communication Technology and Records Management

Information Communication Technology (ICT) and Records Management are heavily affected by legal issues. These laws ensure that data is handled responsibly and ethically. Ignoring these laws can lead to fines, legal action, and damage to your reputation.

Data Protection and Privacy Laws:

These laws protect personal information. Key principles include:

Copyright Laws:

These protect intellectual property, including software, documents, and multimedia. You need permission to copy, distribute, or modify copyrighted works.

Cybercrime Laws:

These address illegal activities like hacking, fraud, and spreading malware.

E-Commerce Laws:

These govern online transactions, including consumer protection, contract law, and data security.

Records Management Laws:

These specify how long certain records must be kept and how they should be destroyed. This is important for legal compliance and historical preservation.

Software Licensing

Software licensing is how you get the legal right to use a piece of software. It is like renting an apartment – you do not own the software, but you have permission to use it according to the terms of the license. Understanding software licenses is important to avoid copyright infringement and ensure you are using software legally.

Types of Software Licenses:

Key Aspects of Software Licenses:

Implications of Data Protection Legislation

Data protection legislation (like GDPR in Europe or similar laws in other countries) has a huge impact on how organizations handle personal data. It is not just about ticking boxes; it is about building trust with customers and respecting their privacy.

Key Implications for Organizations:

Implications for Individuals:

Consequences of Non-Compliance:

Emerging Technologies in Records Management with Regards to ICT

Records management is evolving rapidly with the help of new technologies. These technologies are making it easier to manage records, improve efficiency, and ensure compliance.

Key Emerging Technologies:

Ergonomic Tips for Computer Users

Maintaining good posture and arranging your workspace correctly are crucial for preventing strain and discomfort when using a computer. This section outlines key ergonomic tips to ensure a comfortable and healthy computing experience.

Health Effects of Prolonged and Inappropriate Computer Use and Measures to Reduce Effects

Prolonged and inappropriate computer use can lead to various health problems. Understanding these effects and implementing preventive measures is essential for maintaining well-being.

Requirements of an Ideal Computer Room Environment

A well-designed computer room environment enhances productivity and reduces health risks. This section outlines the essential requirements for an ideal computer workspace.

Safety Precautions When Using Computers

Taking safety precautions when using computers is crucial to prevent accidents and protect your health. This section outlines essential safety measures.

Computer Knowledge Quiz

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